-Serve as primary advocate for non-residential crisis clients, providing them with safety planning, information, referrals, crisis intervention, emotional support, and encouragement either by appointment or walk-in.
-Provide services by appointment or “walk-in” in a variety of locations based on the specific needs of the client.
-Participate in on-call rotation for responding to the crisis needs of both residential and non-residential clients. This will include non-traditional hours, i.e. evenings, weekends, holidays etc.
-Provide transportation for both residential and non-residential clients including transfers to other shelters, court, and to facilitate access to resources.
-Coordinate services for crisis clients by maintaining contact with other case workers, counselors, or agencies working with the client.
-Update clients’ case files as required by state statute and YWCA Oklahoma City policy and procedures and record all transactions/ services/communications with residents in the files.
-Facilitate education and support groups for victims of sexual assault and domestic violence.
Minimum qualifications include a Bachelor’s Degree in a Social Service field, a Master's Degree is preferred. One year's experience in the field of domestic violence and/or sexual assault is preferred. Strong listening, verbal and written communication and organizational skills are required.
This position will require a combination of day/evening hours as well as schedule flexibility to meet the needs of our clients.