• '









    Director of Shelter Operations (Bilingual Preferred)

    YWCA Oklahoma City
    Job Description

    YWCA Oklahoma City is currently seeking a Director of Shelter Operations to oversee the daily operations of the YWCA Emergency Shelter, Domestic Violence hotlines, Sexual Assault hotlines, and Oklahoma State Safe Line. 

    Job Position Specific: 

    1. Perform all the functions of a Shelter Advocate, including, but not limited to: complete intake assessments with new residents, answer hotlines, discharge procedures, referrals, etc. 

    2. Review and accept database entries, returning all services that contain errors and following up to ensure necessary corrections have been made and re-submitted by staff/volunteers. 

    3. Delegate and ensure completion of monthly statistical reports for Shelter, hotlines and Safe Line. 

    4. Coordinate the orientation and annual training of new staff/volunteers and document for the employee/volunteer file. 

    5. Monitor the shelter facilities, and submit requests for needed repairs, supplies, and general upkeep. 

    6. Delegate and ensure preparation of monthly work schedule for operational staff. 

    7. Participate in on-call rotation as directed by supervisor. 

    8. Conduct weekly residential house meeting. 

    9. Provide appropriate supervision and feedback to staff/volunteers, ensure accurate, objective and clear direction. 

    10. Ensure compliance with the OAG certification standards and other funding/regulatory sources by overseeing accurate documentation in files and electronic databases. 

    11. Complete appropriate agency forms to document critical incidents or injury on the premises, notifying supervisor immediately. 

    12. Conduct emergency preparedness drills as dictated in the YWCA Policies and Procedures Manual, and maintain emergency supplies. 

    13. Provide ongoing feedback to supervisor regarding performance of staff, volunteers and interns; including maintenance and housekeeping staff. 

    14. Coordinate the orientation and annual training of shelter staff/volunteers and ensure training hours are documented in each employee/volunteer file.

    15. Assist with performance evaluations of staff/volunteers as dictated in the YWCA Policies and Procedures Manual. 

    16. Facilitate crisis interventions for clients in need.

    17. Create and maintain a trauma-informed environment in the emergency shelter and on hotline calls, ensuring that staff & volunteers receive ongoing support & training on strategies for providing trauma-informed services.


    Bachelor’s Degree required. Experience in domestic violence field, emergency shelter operations and staff supervision. Bilingual preferred. 

    Other Job Requisites:

    1. This is an exempt employee position.

    2. Hours for this position may be irregular and include some evening and weekend hours.

    3. Physical ability to lift (up to) fifty pounds is necessary.

    Contact Information