Senior Director for Social Services

    Catholic Charities of the Archdiocese of Oklahoma City Inc.
    Job Description
    JOB OBJECTIVE:  This position has responsibility for directing the activities of the Family Support Services, Homeless Services, Refugee Resettlement and Disaster Services while acting on a consultant basis to other departments with case management services. 
    The essential job duties include but are not limited to:
    • Supervises program directors and appropriate support staff.  This includes regular evaluations of staff, developing work methods and procedures for the department, as well as program evaluation and design.
    • Develops and maintains professional standards of casework services, reviews, evaluates existing policies and work methods, makes necessary changes and improvements, and advises other departments on these practices.
    • Develops and administers the operating and project budgets of the division.
    • Ensures that all departments are meeting accrediting standards. 
    • Participates in monthly decision making and planning meetings of the Catholic Charities Department Directors and serves on interdisciplinary teams and committees.
    • Develops new social service programs based on needs assessments and agency planning process.
    • Oversees the development and maintenance of division and department confidential records.
    • Consults with pastors, other Archdiocesan departments, parishioners and community agencies for the coordination of programs of the division and to ensure effective and efficient handling of multi-problem cases.
    • Researches funding opportunities and writes grants for funds to improve the depth of current programs or to initiate new programs.
    • Ensures compliance (where applicable) with program grant requirements, including timely and accurate reporting and financial management.
    • Supervises the Family Support Services, Homeless Services, Refugee Resettlement and Disaster Services Departments regarding all budgeting, development of programs, and administrative and clinical supervision of these centers.
    • While working collaboratively with other personnel and service providers, is responsible for establishing a respectful relationship with persons served while helping the client gain skills and confidence that will empower them to solve their own problems.  Reinforces the value of the nurturing family and demonstrates a conviction about the capacity of people to grow and change.  Displays appropriate interventions to meet service goals and ability to set appropriate service limits.
    • Attends Board of Directors and committee meetings as assigned by the Executive Director.
    • Performs other duties as assigned by the Executive Director of the agency. 
    This position may supervise administrative assistants, case manager assistants, case manager, assistant director, director and volunteers.
    • A Master’s degree in a behavioral science, preferably in social work.
    • 3 to 5 years of experience in social services to individuals and families.
    • 1 year of supervisory experience.
    • Fluency in Spanish and English Preferred.
    • A combination of education and relevant experience may also be considered
    Knowledge, skills and abilities:
    • Strong verbal and written communication, listening, and presentation skills.
    • Strong flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization.
    • Demonstrated experience and success in the following areas:  program and strategy development, budgeting, personnel management, and continuous quality improvement
    • Ability to set and maintain healthy boundaries with staff, clients, and students
    • Ability to work effectively with staff, volunteers, parishes, and community.
    • Ability to adjust communication style to handle diverse situations.
    • Excellent organizational skills required to ensure that multiple tasks receive adequate and timely attention; able to effectively delegate and manage subordinates.

    ·Ability to set appropriate healthy boundaries with staff, clients, and students

    ·Excellent supervisory skills

    ·Ability to research and utilize community resources

    • Ability to collaborate with multiple departments within the agency to achieve goals
    • Demonstrated conflict resolution skills.
    • Able to function autonomously and be proactive.
    • PC literate and proficient.
    • Good proficiency in Microsoft Office applications.
    • Good organizational and time management skills.
    • Ability to coordinate quality assurance programs in area of specialty.
    • Ability to counsel clients and/or families in life management and coping skills.
    • Ability to gather data, compile information, and prepare reports.
    • Interviewing and psychological/developmental evaluation skills.
    • Knowledge of community support services and funding agencies.
    • Knowledge of psychosocial interviewing and counseling techniques.
    • Records maintenance skills.
    • Ability to drive - must have valid Oklahoma driver’s license


    This is sedentary work that requires the following physical activities:
    • Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
    • Occasional lifting (up to 10 pounds of computer equipment or paper supplies).
    • May be required to travel by car or plane to business events or other company locations.  Travel may require prolonged sitting or standing.
    • Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
    • Normal office environment, within center providing direct services to homeless. 
    • May be subjected to fast-paced decision making, crisis situations.
    NOTE:  The above statements are intended to describe the general nature and level of work performed by an employee in this position.  These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
    Contact Information