Develop and implement recruitment and admissions strategy across entire university or for a particular school, program, or student segment. Define and track enrollment targets and suggest approaches to achieving them. Direct recruitment and admissions staff and work with them to establish standards and effective processes. Resolve issues with internal and external stakeholders. Collaborate with other functions (registration, School administration, marketing, alumni relations) to develop integrated approach to attracting and retaining students.
Department Specific Essential Job Functions:
Oversees a combined call center for the division accepting primary in-bound calls from Undergraduate Admissions, Undergraduate Advisement, Enrollment Services, Bursar, Financial Aid, the Academy of Contemporary Music, and others. Supervises front desk staff and operations for Undergraduate Admissions, Enrollment Services, Academic Advisement, and OneStop Center. Leads a customer-focused approach toward inbound & outbound calls to/from SA departments. Develops cross training for all division customer service representatives to serve in call center on regular basis. Coordinates with various Student Affairs directors to ensure accuracy of information delivered by call center staff. Gathers incoming call information for report generation, assessment of operations, and evaluation of staff performance. Represents SA on recommended committees and at various Central events. Works with Student Affairs Communication Team to develop strategies and timelines for outbound call efforts while ensuring call center staff remains informed of events, deadlines, activities, or other key institutional points of interest to inform callers. Manages One Stop operations, including customer service entry points. Manages implementation, training, and use of Lobby Central system. Works with Student Affairs areas to expand usage as needed. Assists other operations staff with technical or web issues as required. Performs other duties as assigned. Acts as primary contact point and supervisor for One Stop Student Services office and related functions.
Requires a Bachelor's degree. Requires 5+ years of experience with leading planning, including program development and innovation, program prioritization, and assessment. Appropriate profession accomplishments and credentials.
Minimum three years' experience in enrollment management, student affairs, or related units within higher education. Experience supervising diverse students and staff. Master's Degree in Higher Education, Management, or related field.
Excellent oral and written communication, interpersonal, human relations, public relations, and organizational skills. Computer proficiency preferably in Microsoft Office. Ability to work independently, handles multiple tasks simultaneously, and interacts professionally with all segments of the University community. Good supervisory, report preparation & generation, training and project management skills. Ability to maintain confidentiality. Ability to hire and supervise employees. Ability to make policy and procedure decisions. Must be detail-oriented.
Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling or crouching. Reach with hands and arms. Visually identify, observe and assess. Ability to communicate with supervisor/students/colleagues. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.