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    Client Management Coordinator

    Love's Travel Stops
    Job Description

    BASIC PURPOSE: The Client Management Team is responsible for supporting the operational needs of all Love's Express fuel credit clients. This group provides first level of support to set up and maintain client online fuel accounts. Client Management Coordinators are responsible for understanding Love’s Express product and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.

     

    MAJOR RESPONSIBILITIES:

    • Set up and maintain fuel accounts
    • Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
    • Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
    • Resolve problems by researching and working with other departments and vendors
    • Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
    • Manage customer expectations regarding functionality and deliverables
    • Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
    • Other duties as assigned

       

      EDUCATION AND EXPERIENCE:

    • Education:
      • HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
    • Experience:
      • Bilingual  prefered 
      • Previous experience in fleet management, card services, banking or customer service 
      • Excellent customer service and active listening skills
      • Excellent communication (verbal and written) skills
      • Demonstrated experience working well in a close team environment
      • Possess a demonstrated ability to determine when to refer issues versus handle them personally 

         

        SKILLS AND PHYSICAL DEMANDS:

    • Skills:
      • Ability to manage numerous competing demands in an extremely high stress environment
      • Ability to work with multiple departments and customers in stressful situations
      • Excellent working knowledge of Microsoft Office 
      • High attention to detail, with follow through to completion of tasks
      • Strong problem-solving skills, multitasking capabilities
      • High level of professionalism and customer orientation

         

    • Typical Physical Demands:
      • Requires prolonged sitting, some bending and stooping
      • Occasional lifting up to 25 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision
    Contact Information