Information Services Representative

    University of Oklahoma - Center of Public Management
    Job Description

    If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily.  CPM is a department within the College of Continuing Education at the University of Oklahoma.  We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development.  We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.  

    This is an inbound contact center job where you will have your own private cubicle work space. 

    The Information Service Representative: 

    - is the main point of customer interface for publicly-funded clients of the Outreach Center for Public Management;

    - must be able to navigate between multiple programs and their policies
    - processes requests and follows up on requests as needed;
    - provides information;
    - maintains call tracking information;
    - maintains level of knowledge and skills to perform center transactions;
    - must be able to value others, focus on the customer, collaborate with others, and demonstrate high integrity;
    - performs other related duties as assigned. 

    Required Education: High School diploma or GED OR an equivalent combination of education/job related experience, AND:

    • 6-12 months experience in front line customer service and call handling.
    •  Excellent interpersonal and communication skills.
    •  Keyboarding skills and working knowledge of computers.
    •  Ability to multi-task and deal with stressful situations.
    •  None.
    Advertised Physical Requirements:
    • Ability to engage in repetitive motions and to sit for extended periods. Finger dexterity required.
    • Ability to speak including expressing oneself or exchanging information with others.
    • Ability to hear including receiving detailed information orally.
    • Ability to see including color, depth perception or clarity.

    Department Preferences:
    • Bachelor's degree.
    • Experience in a call center environment. 
    • Ability to multi-task and deal with stressful situations.
    • Bilingual/fluency in Spanish and English languages.
    Supervision:  No supervisory duties required.
    Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing

    Pay Rate: $13.00/hour or $13.50/hour if Bi Lingual (English/Spanish)

    APPLY ONLINE: https://jobs.ou.edu  Job Req #183709



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